Welcome to the Luimore FAQ page. Here you'll find answers to the most common questions about shopping with us. If you need additional assistance, our customer support team is always happy to help.
1. Where do you ship?
We currently ship to customers in:
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European Union countries
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Switzerland
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United Kingdom
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South Africa
If your country is not available at checkout, please contact us before placing your order.
2. How long does order processing take?
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
3. How long does shipping take?
Our estimated delivery times are:
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European Union & Switzerland: 8–10 working days
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United Kingdom: 6–10 working days
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South Africa: 8–12 working days
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or local courier delays.
4. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for the tracking information to become active.
5. What payment methods do you accept?
We accept secure payments through Shopify Payments, including major credit and debit cards and other payment methods available at checkout, depending on your location.
6. Can I return my order?
Yes. We offer a 30-day return policy from the date you receive your order.
To be eligible for a return, items must be unworn, unused, in their original packaging, with all original tags attached, and accompanied by proof of purchase.
7. How do I request a return?
Simply contact our customer support team at contact@luimore.com with your order number and the reason for your return.
We'll provide you with return instructions if your request is approved.
8. When will I receive my refund?
Once your returned item has been received and inspected, approved refunds will be processed to your original payment method within 10 business days.
Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
9. Can I exchange an item?
The fastest way to exchange an item is to return the original product after your return has been approved and place a new order for the desired item.
10. What if my order arrives damaged or incorrect?
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us immediately at contact@luimore.com so we can help resolve the issue as quickly as possible.
11. How do I choose the right size?
Most of our featured dresses are designed in a One Size fit.
Our general size guide is:
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EU Size: 36–42
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Bust: 80–98 cm
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Waist: 60–82 cm
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Hips: 85–106 cm
For more information, please visit our Size Guide page.
12. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing it.
Once an order has been processed or shipped, we may no longer be able to make changes or cancel it.
13. Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
14. Is my payment information secure?
Yes. All payments are processed securely through Shopify Payments using industry-standard encryption.
Luimore does not store your complete credit or debit card information.
15. How can I contact customer support?
If you have any questions or need assistance, we're here to help.
Luimore
Owner: Romain Odermatt
Address: Weinbergerstraße 43, 81241 München-Pasing-Obermenzing, Germany
Phone: +49 1606727151
Email: contact@luimore.com